Refund Policy

Effective Date: April 15, 2026
Last Updated: July 4, 2026

This Refund Policy applies to Pass member passes and Premium member purchases processed through Paddle. Please read it together with Section 9 of our Terms of Service. It operates within the limits permitted by applicable law.

1. Scope

Paid week passes: 4w $4 · 8w $7 · 12w $10 and Premium member plans paid via Paddle. The Registered member tier is not covered by this policy.

2. Refund Policy

You may request a full refund within 14 days of purchase. However, if you have started using the digital product (coupon or membership), your right of withdrawal may be limited under applicable law (including EU consumer protection rules). Refunds are processed through Paddle, our Merchant of Record.

3. How to Request a Refund (Paddle)

Email support@statory.org with your account email, payment date, and coupon type.
We review your request and process refunds through Paddle, our Merchant of Record.
Refunds may take several business days to complete.

Paddle handles payment and refund processing. You may also check purchases via Paddle's customer portal when available.

4. Policy Changes

This policy may be supplemented or updated. We notify users of material changes in advance when practicable. Price and limit changes aim for at least 14 days' notice.

5. Related Links

This policy may be supplemented or updated as laws and our service evolve. We will notify you of material changes in advance when practicable.